Understanding your rights
Understanding your legal rights and how we recover costs from the at-fault party's insurer — so a no-fault accident never costs you a penny.
Costs are recovered from the at-fault insurer
When you're not at fault, the at-fault driver — and their insurance company — is responsible for covering all reasonable losses you incur as a result of the accident. That means our service is free to you, because we recover our costs directly from them.
We provide our services on a credit basis. We pay for the recovery, storage, vehicle hire and repairs upfront — so you don't pay anything upfront either.
What we recover on your behalf
- The cost of a replacement vehicle
- The cost of repairing your vehicle
- Recovery and storage charges
- Compensation for any injuries
- Damaged personal property
You do not pay upfront, and you don't pay an excess.
Protected every step of the way
The principle of indemnity
The law says you should be put back in the position you were in before the accident. The at-fault driver and their insurer are responsible for covering all reasonable losses.
No excess to pay
Because we claim directly against the at-fault party — not on your own policy — there's no excess to pay and your No Claims Bonus is protected.
Legal protection
We provide a fully indemnified service. In the unlikely event we cannot recover all costs from the insurer, you are protected from paying the difference.
Transparent contracts
Everything is explained in plain English before you sign. No hidden fees, no surprise charges.
Why not just use my own insurer?
When you claim on your own policy, you often have to pay your excess, you can lose your No Claims Bonus, and you're typically given a small courtesy car — if one is even available. By using Assura Motor Group, you avoid all of these downsides, because we claim directly from the at-fault party.
Ready to start your claim?
Speak to our team straight after your accident. It takes minutes to get started, and if you weren't at fault it costs you nothing.
- Confirm the accident details with our team
- We verify the other party was at fault
- Your like-for-like replacement is delivered
- We handle storage, repairs and recovery
Available 24/7 for accident support and replacement vehicles.